Help centre
Answers to the questions people ask most about Serve The Galaxy. Cannot find yours? Send us a message.
Getting started
What is Serve The Galaxy?
A marketplace in Saudi Arabia that connects people and businesses who need work done with professionals who do it. Clients post projects; professionals send proposals; the client chooses who to hire.
Is it free to use?
Yes. Posting projects, browsing work and sending proposals are free. Optional paid plans raise the monthly limits – see Pricing.
Can I be a client and a professional?
Yes. Choose one side when you sign up and add the other to your account at any time.
For clients
How do I post a project?
Choose Post a project and describe the work, where and when it is needed, and your budget. Professionals see it and send proposals, and can ask questions on the project page.
How do I choose a professional?
Compare the proposals you receive with each professional's profile, ratings and reviews. You can message a professional before hiring, then hire from their proposal.
For professionals
How do I find work?
Use Find work to filter projects by category, city and budget. Save a search as a job alert to get new matching projects by email.
What do I need before sending a proposal?
A complete profile: your professional title, the categories you work in and your skills. The setup steps after sign-up take a few minutes.
Payments and plans
How is the work paid for?
Serve The Galaxy does not hold or transfer payment for the work. The client and the professional agree how and when to pay between themselves.
What do paid plans cost and include?
Plans and what each includes are on the Pricing page. Plans are paid to Serve The Galaxy; if online payment is not available yet, contact us and we will arrange your plan.
Reviews, safety and privacy
How do reviews work?
When a project is completed, the client and the professional can review each other. Reviews are published together once both have written theirs, or when the review window closes.
How do I report a problem?
Use Report on the project, profile, message or review concerned. Our team reviews every report.
What do other members see about me?
Your first name and the initial of your last name, your public profile, and what you post. Files you attach are only visible to the people involved.
How do I change the emails I receive?
In your notification settings, and every email has a link to stop that kind of email.
Can I get a copy of my data, or have it deleted?
Yes. Send us a message and we will handle your request.
Still need help?
Tell us what you need and we will reply by email.